If you prefer to speak to a real person, you can call 0113 298 0900 and select Option 2. The number is the same whether you already have one of the British Gas HomeCare products and you’ve got a query or if you are considering becoming a HomeCare customer.

Who is responsible for my gas meter UK?

Your supplier is responsible for making sure your meter works properly. If you’re a tenant and your landlord pays the energy bills, tell them you think the meter might be faulty. They will be responsible for contacting the energy supplier and sorting out the issue.

Can you submit a British Gas meter reading by phone number?

If you haven’t registered you can do so by calling us on 0800 048 0202* When we send you a text message just put the relevant letter in front of the meter reading you’re sending us: G for gas.

Is British Gas on WhatsApp?

You can get in touch with British Gas using any of the following methods to receive your reference code: Call customer service – 0333 202 9802. Via WhatsApp – click here.

What is the emergency number for British Gas?

0800 111 999
The Gas Emergency number is 0800 111 999 If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Services emergency line immediately.

How often should your gas meter be replaced?

between 10 and 20 years
Every gas meter has a period of certification, which is essentially a ‘best before’ date. After this period, it is recommended that your meter is replaced, even if it isn’t faulty. Different meter types have different certification periods, this can range from anywhere between 10 and 20 years.

Who do I complain to about British Gas?

British Gas’s customer service team is on 0333 202 9802. You can also write to Complaints Management Team, PO Box 226, Rotherham, S98 1PB. If this doesn’t resolve the issue, you can escalate the complaint by contacting the Customer Services Director’s team via [email protected]

Which numbers do I submit for gas reading?

Read the dials from left to right. If the pointer is between the two numbers, always take the lower number. If the pointer is directly over a number, write down that one. If the pointer falls between 9 and 0, write down 9 and reduce the reading you’ve already taken for the dial on it’s left by one.

What is the correct British Gas smart meter contact number?

The correct British Gas smart meter contact number is 0800 048 0303or 0843 770 5045. These phone numbers will connect you to the British Gas smart meter team. Call now to book your smart meter upgrade, or for technical support. British Gas installs smart meters for free and the National roll-out is happening right now.

How do I Find my British gas meter serial number?

Contact the British Gas customer service team Reference your meter serial number, which can be found below the barcode on your meter and will begin with either S or F. If you can’t find your MSN, then the team will help you out. They will give you a reference number that is to be given to your local Payzone

What is the contact number for British Gas customer service?

The official contact number for British Gas customer service is 0333 202 9802. Calls to this number will cost you no more than 01 or 02 numbers from a landline. You can contact British Gas on this number Monday to Friday: 8am – 8pm, Saturday: 8am – 6pm.

Can I top up my British Gas Meter at the post office?

British Gas has since paid £1.48 million in compensation to its prepayment customers who were negatively affected. Your local Post Office also offers British Gas top up services. Just head down to the Post Office and explain at the counter that you want to top up your British Gas meter.